Refunds Returns

🔄 Return & Refund Policy – YAIDOLL

At YAIDOLL, customer satisfaction is our top priority. Due to the intimate nature and strict hygiene standards of our products, we follow a strict no-return policy on all sex dolls once the product has been used or opened. However, we understand that issues may arise, and we are committed to resolving them in a fair and timely manner.

📦 Order Cancellation

• Before Shipping: You may cancel your order within 12 hours of purchase for a full refund.

• After 12 Hours: A 20% restocking fee will be applied to cover manufacturing and handling costs.

• Once Shipped: Orders cannot be canceled or refunded.
  

  
  

❌ Non-Returnable Items

• All sex dolls are custom-made and classified as intimate items, which makes them non-returnable under health and hygiene regulations.

• Opened or used items cannot be returned or exchanged under any circumstances.
  

  
  

🛠️ Damaged or Defective Products

If your product arrives damaged or has a manufacturer defect:

1. Contact us within 24–48 hours of delivery.

2. Send clear photos or videos showing the damage or issue.

3. After confirmation, we will offer:

• A free replacement part, OR

• A partial refund, OR

• A full replacement doll (in severe cases, depending on availability and damage level)

Note: Minor variations such as makeup color, finger positioning, or nail shape are normal and not considered defects.

💰 Refunds (If Applicable)

• Refunds are processed to your original payment method within 3–7 business days after approval.

• No refunds will be issued without valid documentation of the problem.